Last Updated: November 12, 2013
THE PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT: Depending on the type of communication or transaction, the personal information we collect may include, but is not limited to, your name, organization name, street address, zip code, telephone number, fax number, e-mail address, credit card information, bank information and billing information. Here are the main things for which we collect your information:
Donations, Shopping, Events: When you make a donation to TSF, bid for or place an order for one of our auction, sale or gift items, or sign up for a TSF event through our website, we may ask you to submit certain personal information (such as, but not limited to, credit card information and date of birth) so we can process your transaction. We use the credit card information you provide to fulfill the transaction you requested. We may maintain that information in our customer service records in case you choose to make any future donations, purchases or event sign-ups. We also may maintain your contact information in our records so we can contact you to provide TSF program information and details about additional giving opportunities.
Registration, Newsletter, Social Media: When you register on our website, subscribe to our newsletter or follow us, share with us or otherwise interact with TSF through social media via the internet (for example, on or through Facebook, Twitter, YouTube or our RSS feed, etc.), we may use the information you provide to communicate with you or other followers, inform you of promotions and otherwise enhance and maintain our social media relationship with you.
Contests and Games: Our site may contain notices of contests or games we are conducting (for example, our recurring “Be The Change” challenge), which you may enter electronically, in most cases. We use the information you provide to conduct the contest or game (for example, to contact you if you are a winner, to announce the winner or to alert you to the chance to enter the next challenge, etc.). We will not use the information you provided to enter the contest or game for any other purpose unless you have agreed otherwise.
Questionnaires and Surveys: We occasionally may ask our website visitors to complete online surveys and opinion questionnaires about their activities, opinions and interests. These surveys help us understand the needs of our amazing community of support. We do not keep any personal information about you in connection with your participation in a website questionnaire or survey unless you specifically agree to provide it.
Aggregate Information: We may collect general, non-personal statistical information about the use of the website, such as how many visitors visit a specific page on the website, how long they stay on that page and which hyperlinks, if any, they click on. This information represents a generic overview of our users, including, but not limited to, their collective viewing habits, and allows us and third parties to modify information, promotions, offers and/or discounts on services and products based on user traffic and behavior. We may collect this information through the use of technologies such as “cookies” and tracer tags, which are discussed in greater detail below. This information is collected in order to help enhance the website to make for a better visitor experience.
Third Party Information: We may supplement information that you provide to us with information from other sources, such as information to validate or update your address, payment card or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to enable us to fulfill our services, products and activities, to target our communications so that we can inform you of promotions, community support activities, services, products and offers that may be of interest and for internal business analysis or other business purposes consistent with our mission.
Contact TSF: You may choose to contact us through our website. We provide online forms so you may, for example, (1) ask a question, (2) update your contact information, (3) request more information about TSF or (4) contact us for a news or publicity matter, etc. We use the information you provide on these forms to fulfill your request and to respond to your inquiries whenever reasonably possible.
WE DO NOT KNOWINGLY COLLECT INFORMATION FROM CHILDREN: TSF welcomes people of all ages to learn more about our organization and explore opportunities to serve their communities through TSF’s activities and networks. However, we encourage children to do this only with parental knowledge and supervision. Although we may not be legally restricted, we do not, either directly or through some other party or service, knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to provide us with their personal information without parent or guardian consent. If you are under 13, do not send any information about yourself to us, including your name, street address, telephone number or e-mail address, etc., unless you have your parent’s or guardian’s permission. If we learn that we collected personal information from anyone under 13 years of age and do not have a parent’s or guardian’s consent, we may delete that information. If you believe that we might have any sensitive information from or about anyone under the age of 13, please contact us via e-mail at firstname.lastname@example.org or by telephone Monday through Friday, 9:00AM - 5:00PM Pacific Time, at (949) 542-3079.
SECURITY OF SENSITIVE INFORMATION: We use a variety of protections to safeguard the security of your credit card transactions. We use technologies, processes and administrative policies such as encryption, access controls, network firewalls and other protocols. These measures make it extremely difficult for anyone to intercept the credit card information you send to us. We maintain technical and administrative safeguards to protect against unauthorized disclosure, use, alteration or destruction of any of your personal information in our possession. When you provide credit card information to make a donation or purchase, we use the Secure Socket Layer (“SSL”) technology to help protect the information you provide. SSL is the internet industry’s standard for securing transactions. It is an encryption standard that scrambles data as it travels from your computer to the servers of third-party payment companies, and your payment information is only to be accessible by those authorized with special access rights to such systems and who are required to keep the information confidential. Those companies also use encryption and additional security measures. After a payment transaction with TSF, your credit card information is not stored on TSF’s servers or in our files. As you can see, we are truly committed to guarding your sensitive information, but please note that perfect security does not exist on the internet. You can see that you are in an extra secure area of our website if a “lock” icon appears on your screen and the “http” portion of our URL internet address changes to “https.” The “s” means “secure.”
Credit Card Transactions, Electronic Fund Transfers, Payments by Check or Money Order and Other On-line Transactions: TSF hires third parties to provide credit card, bank, payment and information processing services and order fulfillment services. If you choose to make a donation, buy a product or service or sign up for an event on-line, by phone, through the mail or by other means, we will share your personal information with our processing service providers. These service providers are not authorized by us to use or disclose the information except as necessary to perform services or deliver goods on our behalf or to comply with legal requirements. We make an effort to require all third-party service providers to hold personal information in strict confidence. While we, like so many other companies, believe these other service companies are trustworthy and will treat your personal information responsibly, we do not own or control them and cannot and do not guarantee your privacy when fulfilling a transaction through them.
Necessity: If we have reason to believe that there has been some interference with or inappropriate use of our website, communications, charitable services or personal or real property by you or your employees, agents, contractors or affiliates (collectively, “Related Parties”), or if we have reason to believe that one of the TSF website users, donors, employees or other Related Parties may have suffered an injury or loss or may have harmed some other party, we will disclose, without notice to you, personal information as we deem appropriate or (1) if we are required to do so by law, (2) in response to a request from law enforcement authorities or other government officials or (3) when we believe disclosure is necessary or appropriate to prevent further harm or loss or in connection with an investigation of suspected or actual illegal activity.
Authorized by You, Publicly Available and Third-Party Administration: TSF may transfer your personal information if authorized by you, or if the information is already publicly available or if the disclosure is to outside businesses to perform certain services for us, such as maintaining our website or mailing lists, processing orders, delivering services and products, sending postal mail, processing claims for lost or stolen certificates, providing marketing assistance and data analysis, etc.
If TSF becomes aware that any third-party business or contractor described above is improperly using or disclosing your personal information, TSF will notify that outside party and request that it take reasonable steps to cease such use or disclosure promptly.
YOU MAY CHANGE YOUR PRIVACY PREFERENCES: If you would like to change your privacy preferences, update your contact information or prefer not to receive certain communications from us (such as e-mail), please e-mail us at email@example.com or call us Monday through Friday, 9:00AM - 5:00PM Pacific Time, at (949) 542-3079. Please note that, if at any time you would like to unsubscribe from receiving future e-mails from TSF, we generally include unsubscribe instructions at the bottom of e-mails we send out.
Regular Postal Mail: The Sheckler Foundation
1011 Calle Amanecer
San Clemente, CA 92673
Telephone: (949) 542-3079, Monday through Friday, 9:00AM - 5:00PM Pacific Time.